Shipping policy


Shipping Policy

At CAPILLATURA, we strive to provide a smooth and efficient shopping experience. We offer reliable shipping services to ensure your orders reach you in a timely manner. Below are the details regarding our shipping policy:

Processing Time

Domestic Shipping (India):

  • Prepaid Orders: Dispatched within 1-2 working days and delivered in 2-4 working days.

  • Cash on Delivery (COD): Dispatched in 2-3 working days, delivered in 4-6 working days.

  • Shipping Partners: DTDC, Delhivery, and other trusted courier services.

  • Tracking: Tracking details will be shared via WhatsApp or SMS once the order is shipped.

    Shipping Rates

    • Domestic Orders (Within India): We offer free shipping.

    • However, we charge 100/- for processing cod orders 

    • International Orders: Shipping charges will vary based on the delivery location and weight of the order. You can view the shipping costs at checkout.

    Delivery Times

    • Domestic Orders: Deliveries usually take 3-7 business days depending on the location.
    • International Orders: Delivery may take 7-14 business days depending on the destination country.

    Order Tracking

    Once your order is shipped, you will receive a tracking number via email, allowing you to track the progress of your shipment. You can track your order directly on our website or through the carrier's website.

    Delivery Issues

    • Address Issues: Please double-check your shipping address before confirming the order. We are not responsible for incorrect or incomplete addresses provided by customers.
    • Missed Deliveries: If you miss the delivery, the courier will make an additional attempt to deliver the package. If delivery cannot be completed, the package will be returned to us. Please contact customer support for assistance.(chennaihairshop@hotmail.com)

    Customs & Import Duties (International Orders)

    • For international orders, you may be subject to import duties, taxes, or other customs charges depending on the destination country. These charges are the responsibility of the customer.