FAQs

Order & Shipping

How long does delivery take?
Orders are typically processed within 1-2 business days and delivered within 4-7 business days across India.

Do you offer Cash on Delivery (COD)?
Yes, COD is available. For select orders, a small advance payment is required online with the balance collected on delivery.

Can I track my order?
Yes, you'll receive a tracking link via SMS/email once your order is shipped.

Product Information

Is this 100% human hair?
Yes, our ponytail extensions are made from 100% Remy human hair, ethically sourced and tangle-free.

Will it match my natural hair color?
Our extensions come in natural black. We recommend checking the product photos closely to compare with your hair shade.

How do I choose the right length?
We offer multiple lengths. As a general guide, measure your desired ponytail length from the base of your head to where you'd like it to end.

Can I style it with heat tools?
Yes, since it's 100% human hair, you can safely curl, straighten, or style it using heat tools on a low-medium setting.

Usage & Care

How do I attach the ponytail extension?
Simply gather your natural hair into a ponytail, loop the elastic band of the extension around it, and adjust for a secure, natural fit.

Is it reusable?
Yes, with proper care, the extension can be reused multiple times.

How do I wash and maintain it?
Gently wash with a mild sulfate-free shampoo, avoid vigorous rubbing, and air dry or use a low-heat setting.

Returns & Exchange

What is your return policy?
Due to hygiene reasons, we accept returns only for unused products with original packaging within 7 days of delivery.

What if I receive a damaged or wrong product?
Please contact our support team within 48 hours of delivery with photos, and we'll arrange a replacement or refund.